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In-Home Services

Utility Assistance

The Monroe County Commission on Aging

Serving Monroe County Seniors since 1973

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Utility Assistance

The Low Income Home Energy Assistance Program (LIHEAP)
is the United States federal social services program was
first established in 1981 and funded annually
through Congressional appropriations.

The mission of LIHEAP is to assist low-income households, particularly
those with the lowest incomes that pay a high proportion of
household income for home energy, primarily in
meeting their immediate home energy needs.

The program, part of the
United States Department of Health and Human Services (HHS),
is funded by grants appropriated from the federal government.


United Way of Southeastern Michigan
Within county~ Call 2-1-1 
Outside the county~ 1-800-552-1184  

The Salvation Army 
815 East First Street 
Monroe, MI 48161

Assistance with utility assistance for qualifying individuals, based on income level and who have a shut-off notice and "decision notice" from the Department of Health and Human Services.

The following churches provide limited assistance with utilities, typically paying only a small portion.  To check the availability of funds, please contact the churches individually.

 Monroe Missionary Baptist Church
14260 South Dixie Hwy.
Monroe MI  48161
St. Mary's St. Vincent DePaul
127 N. Monroe Street
Monroe MI 48162

St. John's St. Vincent DePaul

511 S. Monroe Street
Monroe MI  48161 

St. Michaels/St. Vincent DePaul

510 W. Front Street
Monroe MI  48161
Veterans Trust Fund
965 South Raisinville Road,
Monroe MI  48161
Limited assistance for veterans who have had wartime service. Must have a shut-off notice and the ability to pay in the future.  

The Federal Government offers a tax credit of up to $500 for home improvements that make your house more energy-efficient, such as installing insulation, replacing windows, or buying a new energy-efficient water heater or furnace.  

The Tax Incentives Assistance Project (TIAP), sponsored by a coalition of public interest nonprofit groups, government agencies, and other organizations in the energy efficiency field, is designed to give consumers and businesses information they need to make use of the federal income tax incentives for energy-efficient products and technologies passed by Congress as part of the Energy Policy Act of 2005 and subsequently amended several times. 

Monroe County Opportunity Program

1140 S. Telegraph Road
Monroe MI  48161
734-241-2775 ext. 223 or 235

When funding is available, MCOP Utility Assistance Program offers assistance with electric, gas, and deliverable fuels such as propane. Each utility has its own income limitations.

Those who qualify must have a shut-off notice and fill out a state of emergency relief (SER) form through the Department of Human Services (DHS), then receive a decision notice. 

Individuals must meet one of the following criteria: be disabled and show proof of disability; have children in the home ages 18 and younger, or be at least 65 years old. For funding eligibility, please contact MCOP. 

Department of Health and Human Services
903 South Telegraph Road, Suite A
Monroe, MI 48161        
734-243-7200 or TDD 800-649-3777 

Heat and Utilities Temporary Heat and Utility Assistance may be available for eligible low-income families and individuals when heating or electric service has been or will be shut off.

Payments may include the amount needed to restore or continue the service for at least 30 days. Assistance may also be available to provide payment for necessary charges to deliver a 30-day supply of a deliverable fuel.

You are required to pay a portion of your bill. DHS may be able to assist with the amount of your bill above your required payment when heating or electric service has been or will be shut off. You are required to pay a portion of your bill. 

Consumers Energy  
  • If you 65 or older and the head of the household, you may qualify for shut-off protection, no late payment charges, and payment plans. 
  • ($3.50 monthly credit): A residential customer 65 years or older and head of the household qualifies for this credit. The income assistance credit is designed to help seniors on fixed incomes. If you sign up for the income assistance provision, you will be removed from the senior citizen provision.
Electric Senior Citizen 
  • ($7 for electric/$11.50 for gas) -To qualify, you must have received a Michigan Home Heating Credit (HHC) or ensure your total household income does not exceed 150 percent of the federal poverty level. Consumers Energy automatically will qualify customers for the income assistance provided upon notification of a customer's eligibility from a qualifying agency. The customer will be responsible for providing documentation every year to maintain enrollment in the income assistance provision.

Electric/Natural Gas Income Assistance

Shut-off Protection 
Senior citizens of record will not be shut off for nonpayment from November 1 – March 31

Shut-off Protection Plan (SPP) provides year-round protection from shut-off for seniors. The plan requires:
  • Initial down payment of 10 percent of your total bill
  • Participating in a budget plan that spreads out your annual energy costs into equal payments plus equal monthly payments on your past-due balance

For more information, or to enroll, please call 800-477-5050.

Winter Protection Plan (WPP) - May protect seniors age 65 and older from service shut-off and high payments during the winter (Nov. 1 to March 31). Enrollment for the Winter Protection Plan begins Nov. 1. The plan requires:
  • An initial down payment of 1/12 of any past due bills
  • From November through March, you'll pay 7 percent of your estimated annual bill along with a portion of any past-due amount
  • When the protection period ends March 31, you must pay your full monthly bill, plus part of the amount you owe from the winter months when you did not pay the full
  • At the end of the protection period, you must make arrangements to pay any money owed before the start of the next protection period
  • WPP participation does not relieve customers from the responsibility for paying for electricity and natural gas usage but may prevent shut-off during the winter months. 
For more information, or to enroll, please call 800-477-5050.

State Earned Income Tax Credit (SEIC) - A taxpayer may claim a Michigan earned income tax credit equal to a percentage of the federal earned income tax credit for which the taxpayer is eligible if any. It is line 27b on the MI-1040. The Michigan credit will assist workers struggling to keep up with rising costs.

Home Heating Credit (HHC) - To apply for a Home Heating Credit, you must meet the income guidelines and own or rent the home where you live (includes rented apartments and mobile homes).

Home Heating Credit Claim forms (MI-1040CR-7) are available wherever other tax forms are provided. The annual deadline to file is Sept. 30. You need not file an income tax return to apply for this credit. 

DTE Energy

  • DTE Energy offers several programs to assist our customers with paying their energy bills.
  • Please contact us before your service is subject to shutoff. 
  • We will work with you to set up a payment plan or advise you of assistance agencies in your area.  
Please call 800-477-4747 for assistance.

Low Income Self-Sufficiency Plan (LSP)
is a low affordable payment plan for eligible low-income families. This program allows you to make affordable monthly payments based on your income. The remaining portion of your bill is paid monthly with your energy assistance funds.
Program benefits include:

  • Affordable fixed monthly payments based on income and energy usage.
  • Outstanding payments are frozen at the time of enrollment and will be reduced if regular monthly payments are made.
  • Self-Sufficiency Training 
  • Dedicated Customer Advocates ready to assist you
  • Protection from shut off while on the plan
  • Elimination of late payment charges

The Federal and State Eligibility Criteria are* -Income equal to or less than 150 percent Federal Poverty Level (FPL) Guidelines

Energy usage (electric and gas) over the last 12 months is comparable with average annual usage for a residential

  • DTE customers interested in enrolling in the LSP for the first time must submit a completed application and all required documents for assistance.
  • Existing LSP customers must submit a completed application with all required documents to prevent benefit interruption. 

For more information, please call 844-598-7969 between the hours 9:00 a.m. to 5:00 p.m. Monday through Friday. 

Shutoff Protection Plan
DTE Energy understands that there are times when you may have trouble managing your energy bill payment. When those times happen, and you fall behind, we want to work with you to help avoid service shut off. The Shutoff Protection Plan (SPP) can help.

What is SPP?
The SPP is available to all residential customers regardless of income and can provide year-round protection from shut off if plan payments are made.

How does it work?
DTE Energy will calculate monthly payments for your outstanding account balance by dividing your account balance into equal portions that allow you to pay down the balance over time. Next, we will estimate your future energy usage based on your past energy consumption. The combination of these two amounts is added to be your new monthly payment.

SPP is designed to help you manage your energy payments with a monthly payment plan. The past due balance is divided into equal installment payments to be made over a period of time. The monthly payment amount is calculated based on the past due to balance and projected future bills. Enrollment in the Shutoff Protection Plan requires an initial down payment. The amount of the down payment will affect the monthly payment amount. Making a larger down payment will result in a lower monthly payment amount.

How do I get started?
To see if you are eligible for the Shutoff Protection Plan, please call 800-477-4747. We will provide you with the minimum down payment required to enroll and the monthly payment amount based on the account balance and energy usage at your location. Please contact us before your service is subject to shutoff. We will work with you to set up a payment plan or advise you of assistance agencies in your area.

Salvation Army Energy Assistance Programs
1018 East Second
Monroe, MI 48161 

In combination with state funds, The Salvation Army partners with several Michigan utility companies to offer low-income assistance programs and bill credits. Although The Salvation Army has established relationships with the utility companies presented on this site, we are always willing and able to work with any utility company to resolve the energy crisis on behalf of those in need.

The Salvation Army’s Energy Assistance Services (EAS) seeks to walk alongside low-income households to address energy crises. In this process, an applicant may be offered bill payment assistance, energy company subsidy program enrollment, and case management services.  The goal of these services is to support household financial stability and support the participant in achieving the goals they have set for themselves.  In most situations, an EAS Case Specialist will meet with an applicant one on one to determine eligibility and to assess the need or opportunity for additional supports.

Funding for EAS is provided by a grant from the State of Michigan, partnerships with Consumers Energy, DTE Energy, and Michigan Gas Utilities as well as donations from individuals and other corporations.

Share the Warmth is a joint effort of the Salvation Army, the Michigan-based utility provider Michigan Gas Utilities (MGU), and concerned MGU customers from communities throughout Michigan. During winter and all year long, charitable contributions to the Share the Warmth Fund enable The Salvation Army to extend emergency home heating assistance to low-income or unemployed families living in MGU’s service territory – especially to households with children, elderly or disabled individuals who would otherwise be unable to keep the heat on during these challenging times.  

PeopleCare Program provides short-term emergency aid to those who need it most; PeopleCare makes a big difference in the lives of families who need a helping hand. It could be a family whose home was destroyed by fire, a parent diagnosed with a serious medical condition, or a wage earner who has been laid off. 

PeopleCare is a unique partnership between Consumers Energy and The Salvation Army to help Michigan households who may not qualify for other assistance yet are struggling to make ends meet. Charitable donations from Consumers Energy customers and employees allow The Salvation Army to extend material assistance to families ranging from food to transportation to medical needs. For more information on these programs, please call 734-241-0440

The Heat and Warmth Fund (THAW) 
The Heat and Warmth Fund (THAW) provides emergency help to low-income families and individuals in Michigan who are in danger of losing heat or electricity during the winter months. To learn more, please call (800) 866-THAW (800-866-8429)

***Please Note***
These links and listings are meant to be a resource guide for those looking for resources in our community.
This list is not all-inclusive of those resources available in our community. 
The Monroe County Commission on Aging makes no specific endorsement of these listings, links, or services.
Please feel free to contact our office with any changes or corrections.